Common Questions about Vacation Rental Homes

What time is check-in/out?
Check-in: 3:00 p.m. / Check-out: 11:00 a.m.
While we do our best to accommodate special requests, please be mindful of these times as we keep a full schedule of house keepers and inspectors to ensure our homes are in perfect condition for the next guests’ arrivals.

What kind of deposit is due on booking?
A 50% rental deposit is due upon making the reservation. The remaining balance is due one day prior to arrival. Any damage to home, carpet, damage done by pets, or breach of the rental agreement can result in extra charges. If you paid for your reservation with a credit card, we will hold your credit card number as a deposit.

What is your cancellation policy?
Cancellations within 30 days of arrival will receive 50% of deposit paid; for arrivals within two weeks, full deposit will be forfeited. 

How old do I have to be to rent your homes?
All guests 18+ must be documented on the reservation/lease, regardless of length of stay. The Owner/Agent must approve all occupants living in the premises for longer than 7 consecutive days. Subletting of a rental home is prohibited.

What is included with the home?
Each home is privately owned, so some amenities vary.  However, homes will have at a minimum kitchen cooking utensils, plates, and silverware, drip coffee makers, linens and towels are provided. Benebu provides a starter of hand and dishwasher soap, toilet paper, tissue, and garbage bags. 

What if something in the home doesn't work or is broken?
Just contact us directly at 706-449-0789. While equipment function cannot be 100% guaranteed, repairs to malfunctioning equipment will be done as soon as possible. Benebu will attempt to fix problems in a timely manner, within our means.

What about housekeeping services?
Benebu has your home cleaned prior to your arrival and again after you leave. If you have any concerns, please contact us directly at 706-449-0789 and we will be happy to help. Guests may also inquire about mid-stay cleanings. We will do our best to accommodate!

What is asked of the Guest upon departure?

1. Take all trash outside and place it in the designated bins.
2. Ensure the thermostat is set to 75°F for cooling or 65°F for heat.
3. If there is a dishwasher on-site, please load and start the dishwasher with any remaining used dishes and utensils. If there is no dishwasher, please make sure any dirty dishes have been washed and are placed on the drying rack.
4. Strip the bed(s) of all linens and place them in the hamper.
5. Place all towels inside of the washing machine (if there is one on-site).
6. Lock the door.

What if we lose a personal item?
We are not responsible for lost or stolen items. Please make sure you do not leave anything behind. If we have to go out and search or retrieve a lost item there will be a reasonable charge for fuel, labor, and shipping fees.

Can we have an extra person (or children) sleep on the floor in sleeping bags?
There is no additional charge for children under the age of 10.

Can we bring our pets?
We offer several pet-friendly homes! Upon approval by owner, there is a $75.00 non-refundable fee per pet (two max).  If an animal has been in the home at any time during your term of occupancy without prior written consent, we’ll charge you for de-fleaing, deodorizing, and shampooing.

Can we smoke?
Smoking is prohibited at all properties. This includes electronic cigarettes and vaping.

Where can I park?
Parking varies per property. Please refer to the individual listing for instruction. 

Do the homes have cable?
No. Our homes include wi-fi and at least one Smart TV.

Is high-speed Internet available?
Yes. Please refer to the individual property manual for login and password. 

Is there a grill?
Most of our properties do NOT include a grill. Please refer to individual listing and property manual for details.

Where are the nearest hospitals?
You will find the nearest hospital/medical facility listed in your property manual.